Complaints Policy
Your Feedback Matters – We’re Here to ListenWe treat every complaint as an opportunity to improve and reaffirm our commitment to exceptional customer service.
At Orbit, we place great importance on the input and concerns of our external stakeholders. We recognize that issues concerning legal matters or occurrences of mismanagement in connection with administrative procedures, practices, policies, business activities, and approaches may come up. To address these, we have implemented a thorough Complaints Management Policy to ensure swift and efficient resolution of such concerns.
Rapid Resolution
Continuous Improvement
Complaints are logged, monitored, and reviewed regularly. Insights from customer feedback help us refine our processes, strengthen our service quality, and prevent future issues.
Escalation
If a customer is not satisfied with the initial response, they may request an internal escalation for further review by senior management.
Overview
At Orbit, we take customer concerns seriously. Our Complaints Policy ensures that every issue is handled promptly, fairly, and transparently. Whether it’s a question, concern, or dissatisfaction, we are committed to resolving it with professionalism and care.
Our Commitment
- Respond to all complaints quickly and respectfully.
- Treat every concern with confidentiality and objectivity.
- Provide clear explanations and fair resolutions.
- Keep customers informed throughout the process.
- Use feedback to enhance our services and prevent recurrence.
How We Handle Complaints
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- Submission – Customers can submit complaints through our website, email, phone, or in person at our offices.
- Acknowledgment – Every complaint is acknowledged in writing within a defined timeframe.
- Investigation – A designated member of our team reviews the issue thoroughly and impartially.
- Resolution – We provide a clear response, proposed solution, or corrective action.
- Follow-Up – We ensure customers are satisfied with the outcome before closing the case.
Ready to Talk?
Address
End Sfakion & Ksirokambou St.
Omonia, Limassol. Cyprus
info@orbitcy.com
We respond to all messages within one business day.
Phone
+357 2575 1155
(Mon–Fri, 8:00–17:00)
Fax
+357 2575 5820